Senior Product Designer UX/UI
User Task Flow Rework
Peers gives enterprises the power of systematic employee skill management, team building and learning. It is enabled by a broad database of skills and learning content, as well as a machine learning recommendation engine.
As Senior Product Designer UX/UI together with the product and dev team I not only introduced several essential advancements but designed the product towards product market fit. Here are some impressions of my work:
OKRs: Better User Education, improved User Task Flows and action taking, decrease overall support ticket amount.
Assumptions & Research Based on user research, direct feedback and qualitative interviews some user task flows needed more user guidance and overall clarity. A/B testings for certain tasks were conducted for best end results. The need for basic user education came at the same time as the restructuring of the assessment processes. Those two topics had to go hand in hand, making this process very dynamic and iterative.
SolutionSome of the flows in question had to be redesigned from the ground up and there needed to be better stating of actions. Also, different user types and statuses had to be respected. I redesigned several flows to get rid of disturbances, added modals to clearly point out actions to guide users correctly and understandably. Below are just two examples of many measures taken.
